Support / FAQ
Drop
Notes
Everything about sizing, drops, shipping and returns. If your question isn't here, reach out through the contact page.
Categories
Orders & Drops
How do AEROFORM drops work?
Each AEROFORM silhouette is released as a numbered drop. Once a drop sells out, it is not restocked. New drops are announced first to the Drop List and then opened to the public.
Can I reserve a pair before the drop?
We do not offer reservations. Drop List subscribers get a 15-minute early access window and a direct link before the public release.
What payment methods do you accept?
All major credit cards, Apple Pay, Google Pay, PayPal and Shop Pay. Orders are charged in USD at checkout.
Sizing & Fit
Do AEROFORM sneakers fit true to size?
Yes. All AEROFORM silhouettes are built on a standard US athletic last. If you are between sizes, we recommend sizing up for the Trail Shift and half-down for the Vector 01.
What size range do you offer?
Drop 04 is produced in men's US 5–14 / EU 38–47. Width is standard D. Future drops may extend the size run based on demand.
Can I exchange for a different size?
Exchanges are subject to remaining stock. Because drops are limited, we recommend confirming your size before ordering. Contact support within 7 days of delivery to request an exchange.
Shipping & Returns
Where do you ship?
We ship worldwide from our distribution center in Portland, OR. Domestic orders arrive in 3–5 business days; international orders in 7–14 business days depending on customs.
What is your return policy?
Unworn sneakers in original packaging may be returned within 14 days of delivery for a full refund. Return shipping is free for domestic orders.
How are orders packaged?
Every pair ships in a custom AEROFORM drop box with a spec card, spare laces where included, and recycled paper fill. No plastic.
Care & Materials
How should I clean my AEROFORM sneakers?
Brush off dry dirt with a soft brush, then spot-clean with a damp cloth and mild soap. Do not machine wash or tumble dry. Let air dry away from direct heat.
Are the materials water-resistant?
The Trail Shift Slate uses sealed seams and a water-repellent treatment. The Vector 01 and Metro Court are not waterproof but dry quickly with normal care.
Shipping
Free domestic shipping on orders over $150. Flat $12 rate under $150.
Returns
14-day returns on unworn pairs in original packaging. Free domestic returns.
Support
Response within one business day. Reach us through the contact page.
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Subscribers receive a 15-minute early window, drop announcements and occasional prototype notes. No spam.
By subscribing you agree to receive drop notifications from AEROFORM.